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Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Policy explains the types of data we collect, how we use and share it, the legal bases for processing, and your rights.

Last Updated: 25 November 2025

1. Scope and Data Controller

This Policy applies to the Reddy Anna Book website and related services. Reddy Anna Book is the data controller for the personal data processed in connection with your use of the platform.

2. Information We Collect

  • Identity and Contact: name, username, email, phone, address, date of birth.
  • Verification Documents: government-issued ID, proof of address, and other KYC materials.
  • Account and Usage: login events, pages viewed, features used, preferences, interaction history.
  • Device and Technical: IP address, browser type, operating system, device identifiers, referrer URL.
  • Location: approximate location derived from your IP address (where permitted).
  • Financial and Transaction: deposits, withdrawals, payment method details (tokenized or masked), transaction timestamps and amounts.
  • Communications: messages sent to Support, emails, chat transcripts, and feedback.
  • Marketing Preferences: opt-in/opt-out choices, communication channels.

3. Sources of Personal Data

  • Directly from you: data you provide during registration, profile updates, and Support requests.
  • Automatically: collected via cookies, logs, and analytics tools when you use the site.
  • Third parties: payment providers, verification partners, fraud detection services, and marketing platforms.

4. How We Use Personal Data

  • Provide and operate the platform, including account creation and betting services.
  • Process payments, withdrawals, and resolve billing issues.
  • Verify identity, perform compliance checks (KYC/AML), and prevent fraud.
  • Maintain security, monitor suspicious activity, and enforce platform policies.
  • Improve features, performance, and user experience through analytics.
  • Communicate service updates, transactional messages, and respond to Support queries.
  • Send marketing communications where you have opted in; you can opt out at any time.

5. Legal Bases for Processing

  • Contract: processing necessary to provide requested services.
  • Legal obligation: compliance with applicable laws and regulatory requirements.
  • Legitimate interests: securing the platform, improving services, and preventing fraud.
  • Consent: for certain activities like marketing and specific cookie categories, where required.

6. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to remember preferences, analyze traffic, and enhance functionality.

  • Strictly necessary: required to operate core site features.
  • Performance/analytics: help us understand usage and improve the site.
  • Functional: remember settings and preferences.
  • Advertising: measure campaign effectiveness and deliver relevant content (where applicable).

You can manage cookies via your browser settings. Disabling certain cookies may affect site functionality.

7. Analytics and Advertising

We may use analytics to monitor usage, diagnose issues, and optimize performance. Where advertising technologies are used, we honor consent requirements and provide opt-outs where available.

8. Sharing and Disclosures

  • Service providers: payments, verification, hosting, analytics, customer support.
  • Compliance and legal: law enforcement or regulators where required by law.
  • Business transfers: in connection with mergers, acquisitions, or asset sales.

We do not sell personal data.

9. International Transfers

Where personal data is transferred outside your country, we apply appropriate safeguards in line with applicable laws (e.g., contractual protections).

10. Data Retention

We retain personal data for as long as needed to provide services, comply with law, resolve disputes, and enforce agreements. Retention periods vary depending on legal and operational requirements.

11. Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure.

12. Your Rights

  • Access, rectify, or delete your personal data.
  • Object to processing or request restriction, where applicable.
  • Request data portability.
  • Withdraw consent for processing based on consent.

13. How to Exercise Your Rights

Submit a request via Customer Support. We may ask for verification to protect your account and security.

14. Automated Decision-Making and Profiling

We do not engage in automated decisions that produce legal or similarly significant effects without appropriate safeguards. Where profiling is used to detect fraud or secure the platform, it is subject to oversight.

15. Children’s Data

Our services are not directed to minors. We do not knowingly collect data from individuals below the legal gambling age. If you believe a minor has provided data, contact us to request deletion.

16. Do Not Track

Some browsers offer “Do Not Track” signals. Our site does not currently respond to these signals, but you can manage cookies and preferences as described above.

17. Changes to this Policy

We may update this Policy to reflect changes in laws, technologies, or services. Material changes will be highlighted on this page. Continued use after changes indicates acceptance.

18. Regional Notices

EEA/UK (GDPR)

  • You have rights under GDPR, including access, rectification, erasure, restriction, portability, and objection.
  • You may lodge a complaint with your local supervisory authority if you believe your rights have been infringed.

California (CCPA/CPRA)

  • Residents have the right to know, delete, correct, and opt out of certain data practices.
  • We do not sell personal information as defined by CCPA/CPRA.

19. Contact

For privacy requests or questions, contact Customer Support.